01

Financial Management & Accounting

• Profit & Loss Statements (P&Ls): Generate and analyze monthly P&L reports to track revenue, expenses, and profitability.

• Budgeting & Forecasting: Develop financial plans, revenue projections, and cost-control strategies.

• Accounts Payable & Receivable: Manage payments to vendors and track incoming payments from guests and third-party booking platforms.

• Payroll Management: Ensure timely and accurate payroll processing, including taxes and benefits.

• Cash Flow Management: Monitor and optimize cash flow to ensure the property remains financially stable.

02

Labor & Human Resources (HR) Management

• Staff Scheduling & Labor Tracking: Optimize staffing levels to balance labor costs and guest service quality.

• Hiring & Onboarding: Recruit, train, and onboard employees while ensuring compliance with labor laws.

• Employee Performance & Training: Monitor staff performance, provide training, and ensure adherence to service standards.

• Payroll & Benefits Management: Handle employee wages, overtime, bonuses, and benefits administration.

• Compliance & Workplace Policies: Maintain compliance with labor laws, workplace safety regulations, and employee handbook policies.

03

Operations & Guest Services

• Housekeeping & Maintenance: Manage cleaning schedules, room inspections, and preventive maintenance.

• Food & Beverage Management: If applicable, oversee restaurant and bar operations, menu planning, and vendor relationships.

• Guest Experience & Complaint Resolution: Ensure high-quality customer service and manage guest feedback.

• Loyalty Programs & Upselling: Implement rewards programs and strategies to maximize revenue per guest.

04

​Procurement & Inventory Management

• Supply Chain Management: Track and manage orders for linens, toiletries, food, beverages, and operational supplies.

• Vendor Negotiations: Secure the best pricing and quality from suppliers.

• Inventory Control: Monitor and optimize stock levels to reduce waste and avoid shortages.

05

Sales, Marketing & Revenue Management

• Room Pricing & Revenue Optimization: Implement dynamic pricing strategies based on occupancy, seasonality, and market trends.

• Online Travel Agency (OTA) & Direct Booking Management: Maximize visibility on platforms like Expedia, Booking.com, and the hotel’s direct website.

• Marketing & Promotions: Manage digital marketing, social media, email campaigns, and loyalty programs to drive bookings.

• Corporate & Group Sales: Build relationships with businesses and event planners for group bookings and long-term stays.

06

Compliance & Risk Management

• Health & Safety Regulations: Ensure compliance with local health codes, fire safety, and OSHA regulations.

• Franchise & Brand Standards: If operating under a franchise, ensure compliance with brand guidelines and inspections.

• Insurance & Legal Compliance: Maintain proper insurance coverage and adhere to state and federal hospitality laws.

07

Technology & IT Management

• Property Management System (PMS): Oversee the hotel’s software for reservations, check-ins, and revenue tracking.

• Cybersecurity & Data Protection: Ensure the safety of guest data and compliance with privacy laws.

• Point of Sale (POS) Systems: Manage POS software for restaurants, gift shops, and other revenue centers.